To obtain a Return Merchandise Authorization (RMA) please email us at firstname.lastname@example.org. No returns will be accepted without an RMA number! Please include a copy of the original receipt with the return. All returns must be postage paid. No COD or Freight collect returns will be accepted. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing. Shipping charges are not refundable. All return orders will be charged a 20% Restocking Fee.
You may return most new, unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
All parts to be returned must be in their original condition. Multi Motorsports, LLC is not responsible for installation errors or damage due to improper installation or abuse. Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. Labor charges are not covered. It is the installer's responsibility to verify correctness of all parts prior to installation. Special-order parts, installed parts, painted parts, and custom made parts cannot be returned for credit for any reason. Electrical parts are not returnable for credit if plugged in. Installed parts and electrical parts are only covered against manufacturer defects and are subject to a warranty exchange only, at the manufacturer's discretion. Parts used for racing or competition carry a manufacturer's defect warranty only. If you receive a damaged package that requires a signed signature, do not sign for it, because the item inside may be damaged. If you sign for a damaged package, you are accepting all responsibility for the condition of the items contained within the damaged package. In the event your order is damaged or items are missing, it must be reported immediately.
Claims must be reported by invoice number and part number. Damaged or missing items will be claimed through the applicable shipping company. The customer will be refunded for any damaged or missing parts upon receipt of claim payment from the shipping company. The claim process usually takes 3 - 4 weeks.
PLEASE NOTE: No Refunds will be given until the product is inspected and deemed "returnable" according to the sole discretion of Multi Motorsports, LLC.